Crisis Intervention: Coaching Clients through a Crisis (Clients’ Psychology)
Emotional crisis is on the rampage now, due to increased social isolation, less cohesive surroundings and job dissatisfaction. Pain, grief and emotional drain can leave a lasting impact on everyone and everything around. A lot of people prefer to handle their pains alone, hoping it would go. But that is not the case, it only festers.
This makes clients seek out coaches for help. It is not a sure fact that every coach will have a client going through crisis, but this is something likely to pop up at some point. These types of clients are scared, overwhelmed, frustrated, confused and hurt. The way to handle each client is unique from the other, but the basic word here is “care”.
You have to handle them with care, because they look up to you. Often times, they believe that you have the answers to their problem. The way you handle a client in crisis could either throw them off the tangent or bring them redemption.
This is applicable to every field of coaching and service business. If you serve clients, you will face a client in crisis at some point.
What Are The Originators Of Crisis?
Stress is majorly the number one cause of crisis. This happens when people get under intense pressure. It is a turnover of not meeting our basic primal needs. Stress predisposes you to an emotional hunger of either letting go, or getting saved.
Another cause could be as a residual effect of unresolved trauma. Traumas that may arise from breakups, poverty, job loss, illnesses, bereavement, and other types of stressors you can find.
Signals of a crisis range from fear, depression, anger and an over active imagination. Clients will conjure up and believe perspectives that do not even sound logical. This is called trans-logic. They are at their wits end, and do not have strong self-objectivity at this time, even to take a break.
It is left for you as a coach to pick up these signs as you work with your clients. Else, you have a dam about to burst open on your hands.
Be Supportive. Help Your Client Stay Calm
The root cause of all personal, business and psychological crises is stress. Be supportive to your clients and let them know that they are not alone. Reassure your clients that there is a way out of their worries, fear and hurts. Encourage them to take some time off and relax away from the madness. Talk through it with them and be genuinely interested.
Be at the forefront to helping them meet their immediate need in your capacity as a coach. Connect them back to reality than imagination by encouraging them to talk about it… and then help them sort through their thought processes.
If it is a case of PTSD arising from unresolved traumas, you can work with your clients using a non-invasive and approved method, such as the Rewind Technique.
Show empathy and understanding. Do not be judgmental or rush the client. Allow the clients move at their own pace. Be sincere, authentic and sensitive. It is okay if you have nothing to say. You don’t have to fill out gaps with unrealistic reassurances.
If there is an issue they have to talk about, don’t avoid it. Patiently discuss it with them. Don’t try to fix it; don’t jump in as the savior yet. Be a very attentive listener instead. Allow them unburden and air out their minds. They may in the process of talking, discover their own solutions.
Ascertain Beliefs and Perspectives during Crisis
Terror, helplessness and subsequent depression are the major agents that champion warped perspectives during crisis. Find out what they think through effective questioning techniques. Listen to how they view themselves and the world; hear what they have to say about their businesses and their jobs.
Do they see light at the end of the tunnel, or have they lost all hope? Do they see the glass as half filled or half empty? Do they blame themselves excessively for the situation they find themselves? Do they approach their reality with unrealistic methods? Simply black and white, no shades of grey?
If you are committed to helping your clients, you are in the best position to help shift them from that perspective and reframe their mindset. Your subtle intervention can tilt them away from destructive beliefs.
Stress and crisis block out the prefrontal lobe which is responsible for logical thoughts. It is only after your client is relaxed that they can gain back access to the prefrontal lobe. This is the time to step in and work your magic, not before. If you try to apply cognitive therapy while the client isn’t calm yet, you will be dousing an already raging fire with fuel. This is why we advised you help your client relax first.
Help Them Break Even Through an Effective Action Plan
A crisis leaves your client chaotic and blind to everything sensible. They become irrational and can hardly think straight. Offer hope and let the client know that there is light beyond this darkness, even if they are not there yet…
Once you have given your support and helped shift their perspective on a positive path… the next step is to make an action plan containing steps to resolve the problem that brought them to you. An effective action plan should consist of steps to resolve the client’s challenge.
These strategies should be simple, distilled and applicable. They should be personalized and uniquely tailored to serve the client. Connect more with the client at this level and offer them a world class support. For someone who has had a nerve wrecking crisis of any kind, they will still harbor fear as they implement your strategies.
You need to hold their hands and help them blast through their fears. These could range from insecurities, overwhelm, inadequacies and lots more.
Do not leave them to their own vices at this time. Hold them accountable, keep them in line, track records and help them stay focused.
Your Client Needs You!
A lot of people are immersed in their own pain, so bad that they are unable to see past it. Time may not solve this, especially if it is a case of business or relationship failure. Despair can set in, if the client has no one to talk to.
All some clients may need could be someone to listen as they unburden and this is an opportunity as a coach to make a difference. In the case that you have no experience in mindset performance coaching, there is no harm in having a referral handy for clients who are beyond your expertise. Advise them to see a professional who will help them through it.
The better the quality of the mindset, the more results you can get for your clients. Your job as a coach is to make a difference with your results.
If you want to know more or need our support through incorporating this in your business, schedule a free breakthrough call with a member of our team!